TSI can provide a personalized program for all of your office needs. Find out how we can help increase productivity, minimize downtime and reduce costly repairs on out-dated office equipment. Simplify your office supply, furniture and equipment purchasing. Reduce costly internal purchase order processing and select the single source. Choose the company that stands behind its name, Total Service, Inc. To reach our sales department please call 1.800.822.2335 X2, or e-mail total@totalserviceinc.com.
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Gene McElhaney, President
Duties include: Sales and new business development
Start Date at TSI: June 1977
High School: Derry Area High School
Awards/Recognitions: Sharp Master Technician, 1989
Phone: 1.800.822.2335 X10
E-mail: gene@totalserviceinc.com
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Greg Cunningham, Sales Manager
Duties include: General sales and development of new business
Start Date at TSI: July 1999
High School: Jeannette Senior High School
Phone: 1.800.822.2335 X21
E-mail: greg@totalserviceinc.com |
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Benjamin M. Harvey, Account Representative
Duties include: New business development and maintaining existing customers
Start Date at TSI: May 2005
High School: Derry Area High School
Phone: 1.800.822.2335 X23
E-mail: ben@totalserviceinc.com
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Lori McElhaney is available to answer any questions regarding sales, terms and conditions, payment, shipping charges, delivery, incentives etc. regarding your account. We are here to assure that the invoicing is accurate and to offer purchasing history reports. For questions, please call our customer sales department.
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Lori McElhaney, Office Manager/Co-Owner
Duties include: General day to day operations, Purchasing, Sales, Computer upgrades and Office management.
Start Date at TSI: September 1987
High School: Derry Area
Special On-The-Job Training: OMD computer software training school, United Stationers sales training and new product seminars, Business Management Training, Red Cheetah (Online Shopping)
Phone: 1.800.822.2335 X14
E-mail: lori@totalserviceinc.com
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Jo Anne Guskiewicz, Controller
Department: Accounting
Job Description: Accounts payable/receivable collections, payroll, processing month & year end reports, all financials & taxes, answering phones and customer service
Start Date at TSI: July 10, 2003
High School: Derry Area
College/Trade School: Business Careers Institute
Phone: 1.800.822.2335 X20
E-mail: joanne@totalserviceinc.com
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The customer service team at TSI is experienced and friendly professionals. They routinely work with customers, receiving office product and supply orders, tracking and filling orders, arranging delivery and directing technical service calls to the quick response dispatch center. For customer sales please call 724.539.8824 or 1.800.822.2335 ext. 2
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Chris Volpe, Administrative Assistant
Duties include: Sales, billing of supplies, equipment and maintenance agreements, supply and equipment quotations, meter reads, customer service, sales calls, answering phones and walk-in sales, helping with day-to-day operations
Start Date at TSI: August 1995
High School: Derry Area
College/Trade School: Westmoreland County Community College
Special On-The-Job Training: OMD client, Red Cheetah (Online Shopping)
Phone: 1.800.822.2335 X17
E-mail: chris@totalserviceinc.com
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Amanda Krisfalusi, Sales Associate
Duties include: Customer service, order processing, returns, quotes, answering phones and walk-in sales
Start Date at TSI: February 2005
High School: Ligonier Valley
College/Trade School: Business Careers Institute
Phone: 1.800.822.2335 X16
E-mail: amanda@totalserviceinc.com
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 Service is the number one priority at Total Service Inc. TSI has built its reputation on its quality service and quick response time. All technicians are factory trained on the latest equipment available. Service agreements and on-site preventive maintenance is available on all equipment sold. For technical service on copiers, facsimile, typewriters, paper shredders and most general business equipment, please call our service dispatch at 724.539.8824 or 1.800.822.2335 ext. 5.
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Glenn T. Davidson Jr., Service Department Manager
Duties include: Technical development/training of new products, and training of service personnel, managing parts inventory and dispatch personnel, servicing and troubleshooting of customer equipment, service contract issues, network downloads and upgrades to equipment, installation of digital equipment on customer networks and general day to day operations of the service department. Quality customer relations.
Start Date at TSI: March 1984
High School: Hempfield Area High School
College/Trade School: Greensburg Institute of Technology (electronics), WCCC A+ Certification
Awards/Recognitions: Master Technician Competition - 1991-1992, 1994
Phone: 1.800.822.2335 X19
E-mail: glenn@totalserviceinc.com |
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Duties include: Dispatch technicians, take incoming calls from clients, close technician's service calls, inventory partsto service room & technicians, run history report on individual clients
Start Date at TSI: March 2006
High School: Jeannette
College/Trade School: WCCC
Special On-The-Job Training: OMD programs such as bar code scanning, OMD's client list and dispatching
Phone: 1.800.822.2335 X11
E-mail: nancy@totalserviceinc.com
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Duties include: Troubleshoot and maintenance of Sharp copiers, facsimiles, digital imagers, NIFP devices, printers, Canon fax and copiers. Riso Duplicating Systems, installation of printing and scanning devices on customer networks.
Start Date at TSI: February 1997, original start date January 1989
High School: Greater Latrobe
College/Trade School: WCCC, JR Systems
Special On-The-Job Training: Full line Sharp analog copiers, full line Sharp Digital multifunction printers/imagers color copier systems, Sharp CD training, network essentials training, Riso printing and network systems. Factory Authorized Sharp Training: SF-2050, SF-2025, 2030, 2040, AR-286, 336, 405, 507 Digital Imager, ARC-330 Color Digital Imager, ARM-350-450 Digital Imager, ARM-450 Seminar, ARM/550/620/700 Digital Imager, Network Tools, Fax Basics CBT Training, Printing Bacics Modules and Sharp CD Training Modules 2-9.
Awards/Recognitions: Sharp Bronze Certification
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Pat Bacha, Senior Service Technician
Job Description: Troubleshoot and maintenance of Sharp Copiers, facsimiles, digital imagers, MFP Devices and printers. Installation of printing and scanning devices on customer networks.
Start Date at TSI: March 1999
High School: Marion Center High School
College/Trade School: ITT Technical Institute-Associates Degree in Electronic Engineering Technology. Honors Roll
Special On-The-Job Training: Factory Authorized Sharp Training: SF-2025, 2030, 2040, AR-286, 336, 405, 507 Digital Imager, AR-235, 275 Digital Imager, ARM-350-450 Digital Imager, ARM-450 Seminar, ARM-550/620/700 Digital Imager, Network Tools, Sharp FO-4700 Facsimile and Sharp CD Training Modules 2-9. Comtia A+ Computer Certification.
Awards/Recognitions: Sharp Bronze Certification
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Don Malloy, Service Technician
Job Description: Setup new machines, installation, service and support, setup on network for printing, scanning and email.
Start Date at TSI: March 2006
High School: Greater Latrobe
College/Trade School: WCCC
Special On-The-Job Training: Sharp School - 455 Copier Training, On-line - Printing Basics & Digital Basics
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Gregory Kochanowski, Service Technician
Job Description: Troubleshoot and maintenance of Sharp Copiers, facsimile, digital imagers, MFP Devices, typewriters and time-clocks. Also in shop repairs of customer carry-in units, time-clocks, calculators, HP Printers and Lexmark Printers.
Start Date at TSI: October 2001
High School: Saltsburg High School
College/Trade School: Vale Tech
Special On-The-Job Training: Factory Authorized Sharp Training: ARM-237, 277 Digital Imager, AR-287, 337, 407, 507 Digital Imager, Fax Basics CBT Training, Printing Bacics Modules and Sharp CD Training Modules 2-5.
Awards/Recognitions: Vale Tech Director’s Award-4.0 GPA
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Joe Phillips, Service Technician
Job Description: Onsite service technician for Indiana University of Pennsylvania. Troubleshooting and maintenance of Sharp copiers, digital imagers, MFP devices and printers, facsimile machines and connected equipment.
Start Date at TSI: December 13, 2001
High School: Jeannette Sr. High School
College/Trade School: WCCC
Special On-The-Job Training: Factory Authorized Sharp Training: AR-287, 337, 407, 507 Digital Imager, Fax Basics CBT Training, Printing Basics Modules and Sharp CD Training Modules 2-5.
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Ryan Metzgar, Service Technician
Department: Service
Job Description: Troubleshooting and maintenance of Sharp copiers, facsimiles, digital imagers, MFP Devices and printers, installation of printing and scanning devices on customer networks. Color imager devices.
Start Date at TSI: February 16, 2004
High School: Southmoreland
College/Trade School: ITT Technical Institute-Associates Degree in Electronics.
Special On-The-Job Training: Factory Authorized Sharp Training: MX-2300/2700 Color Imager, AR-M550, 620, 700 Digital Imager, AR-M355N/455N Digital Imager, AR-287, 337, 407, 507 Digital Imager, AR-M237, 277, Network Tools, Fax Basics CBT Training, Printing Bacics Modules, Sharp CD Training Modules 8-9
Awards/Recognitions: Sharp Technical Skills Library computer base training modules and certificate of achievement of successful completion of the course of Technical Instruction on all Sharp high end digital imaging equipment.
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TSI Delivery and Installation
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TSI can save you time and money by distributing to all of your company locations. Most items that you find in the biggestbook.com are available for next day delivery.
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Calvin Clements and Dennis Rakaczky |
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Dennis Rakaczky
Duties include: Delivery, customer service and furniture installations
Start Date at TSI: December 1995
High School: Latrobe Senior High School
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Calvin Clements
Duties include: Delivery, customer service and furniture installations
Start Date at TSI: May 2006
High School: Ligonier Valley
College/Trade School: University Pitt Greensburg
Military: U.S. Army |
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