FAQ's- Analog Copiers, B & W and Full Color Digital Systems
Got a question? It's probably been asked before. We've got answers to your most frequently asked questions right here. Questions about product operation, features, troubleshooting and more. Check here first and help yourself.

If you can't find the answer to your question, or require operational assistance or service, please call 724-539-8824 or 1-800-822-2335 X1.


My copier is not powering on, what should I check for?
Possible causes could be the following: 1) Be sure the copier is plugged into a grounded outlet. 2) Be sure the power switch is on. 3) Be sure the side cover is closed securely. Be sure the front cover is closed securely.



The power save indicator is on, what does this mean?
Two possible causes are: The copier is in preheat mode, press any key to cancel the preheat mode. The copier is in auto power shut-off mode. Press the print key to cancel auto power shut-off.



Why is my copier making blank copies?
Make sure the original is face down on the platen (glass copy surface).



My copies are too light or too dark, what should I check for?
Possible causes to correct are: 1) The original image might be too light or dark, adjust the exposure manually to compensate. 2) The copier might be in automatic exposure mode, adjust the automatic exposure manually. 3) The copier might be in photo mode, cancel the photo mode.



Smudges and dirt appear on my copies, how can I correct this?
Smudges and dirt can be caused by the following: Original table or original cover is dirty. Clean it regularly. See your manual for details. Original is smudged or blotchy. Use a clean original.



Why do my copies have stripes on them?
The transfer charger should be cleaned. See your operation manuals for details.



What are the possible causes of paper misfeeds?
Paper misfeeds can be caused by the following problems: Using non-standard paper. Use standard paper and feed special papers through the manual bypass. See your operation manual for details. Damp or curled paper can cause a misfeed. Store copy paper flat in the wrapper in a dry location. Are there pieces of paper inside the copier? Remove all pieces of misfeed paper. Paper guides in the paper tray need to be set correctly. Set guides properly depending on paper size being used. Do not overfill paper tray. Remove excess paper from the paper tray.



Why do my images rub off the copy easily?
The paper being used could be too heavy. Use paper within specified range. The paper being used could also be damp. Replace any damp paper with dry copy paper. If the copier is not going to be used for a length of time, remove the paper from the paper tray and store it in its wrapper in a dry location.



What is an Optional Upgrade Printer Kit?
The Optional Printer Upgrade Kit allows a Sharp Digital Copier to be upgraded to a true 600 dpi laser printer. You'll enjoy the high quality resolution of 600 dpi plus the convenience of controlling the copier’s functions right from your PC. The kit comes with an interface card, external port, connecting cable and print driver on CD-ROM for Windows 3.1/95/98 and NT 4.0. The Printer Upgrade Kit is an accessory that must be purchased separately. Visit the Accessories page on this site for more details or to purchase the kit online.



Can I install the Printer Upgrade Kit myself?
Yes. All that is required is a Phillips head screwdriver and about 10 minutes. Once 4 screws are removed, all that needs to be done is snapping the interface card into place. Non SOPM models (AL-1000/AL-1200) also require an additional included memory card to be snapped into place. After the installation is complete, nothing more needs to be done. After turning the unit on, it’s ready to be used as a laser printer.



Are there any copiers that I can’t upgrade to a laser printer?
The AL-800 is the only unit that cannot be upgraded to a laser printer. The AL-800 functions as a stand-alone copier. If laser printing is needed, the AL-840 shares the same dimensions as the AL-800 and adds the laser printer function built-in.