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FAQ's: Fax/Multifunction Systems

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What is the difference between thermal and thermal transfer? Should I buy a laser machine or a thermal transfer machine? Do I need a separate telephone line for my fax machine? Will my fax machine work with my answering machine? How do I clear a paper jam message on the screen when there is no paper jam? My fax unit cannot receive an incoming fax when it is connected to an answering machine. How do I correct this? I am able to send a fax, but unable to receive a fax, how do I correct this? What should I do if I receive an incoming fax and it is blank? Where can I purchase an instruction manual for my fax unit? Where can I take my fax machine for service? When I make a copy or receive a fax there are black spots on the paper. Print quality is poor when I receive a fax, print a report or make a copy, what can I do? Where can I locate Imaging Film? Where can I obtain floppy disks in substitute for the CD-ROM I received with my UX-600M or UX-1400? How does the openLCR technology work? How much does the openLCR Service cost? What can I expect to save with the openLCR Service? With the openLCR Service, how do I place a telephone call? How often is the rate information updated on my openLCR-Ready Telephone or Fax Machine? Do I need to change my selected long-distance provider to use the openLCR Service? What if I want to bypass the openLCR Service and only use my regular long-distance company? What if I want to temporarily turn off the openLCR Service for every call?
What is the difference between thermal and thermal transfer? Thermal fax machines use thermal paper rolls. Faxes and copies are printed onto the paper using heat. Thermal Transfer technology uses plain paper and a film ribbon to print faxes and copies onto the paper. Should I buy a laser machine or a thermal transfer machine? Both units use plain paper to print faxes and make copies. Laser machines use toner and a drum like a laser printer. Some laser fax machines can be used also as a laser printer. Do I need a separate telephone line for my fax machine? No. Most of our units have a function that will automatically answer an incoming fax, or allow you to screen the call before receiving the fax. Will my fax machine work with my answering machine? Yes. Most of our units allow an answering machine to work with it. When a fax is coming in, the fax monitors the call to see if it’s another fax machine. If it is, it will automatically answer it. How do I clear a paper jam message on the screen when there is no paper jam? Follow these steps: 1) Unplug the unit from the wall. 2) Open the cover and remove the thermal paper from the unit and close the cover. 3) Hold down the start and stop keys at the same time and then plug the unit back in. Release the start and stop keys and the display should read “OUT OF PAPER.” 4) Open the cover and reinsert the thermal paper roll and then close the cover. The display should return to the date and time. My fax unit cannot receive an incoming fax when it is connected to an answering machine. How do I correct this? 1) Verify that the hookup is correct. The phone line of the fax machine should run directly from the RJ11c wall jack to the TEL LINE of the fax machine. The phone line accompanied with the answering machine should be plugged into the TEL SET position of the fax machine. 2) Make sure the reception mode is set to AUTO on the fax unit. 3) Program the fax unit to recognize your answering machine. To accomplish this, please follow the procedure listed below: Press the FUNCTION key. Press the number 4 key on the dial pad. Press the # key on the dial pad 9 times until you see TAD CONNECTED in the LCD screen. Press the number 1 key for YES to allow the fax unit and the answering machine to work together. 4) The next immediate setting of QUIET DETECT TIME will appear in the screen. The setting of 04 should be used. I am able to send a fax, but unable to receive a fax, how do I correct this? Set the fax machine to AUTO reception. Next, you would want to set the proper settings in your Option Set List. To print a list press the FUNCTION key, the number 2 key, then press the # key until it reads OPTION SET LIST in the LCD screen and press the START key. This will print your list. The following settings should be seen: Number of Rings 1 to 4 rings (setting #2) Dial Mode - TONE (setting #8) TAD Connected - OFF (setting #9) * Quiet Detect Time - 04 seconds (setting #10) * Distinctive Ringing - OFF (setting #12) What should I do if I receive an incoming fax and it is blank? Please refer to your instruction manual on how to install your paper in the fax unit. Thermal paper has one coating that must be facing the thermal head to gather enough heat to produce an image. For fax model series UX-106 & UX-108, the shiny side of the paper should be up and for UX-107/107A model series, the shiny side of the paper should be down. Where can I purchase an instruction manual for my fax unit? Call the Sharp Accessory and Supply Center at 1-800-642-2122. Where can I take my fax machine for service? Call 1-800-BE-SHARP to find an authorized service center near you. When I make a copy or receive a fax there are black spots on the paper. Open the operational cover on your unit where it states PANEL RELEASE. Observe the reading glass and the scanner. They are located across the unit towards the front of the machine. It is behind the two rollers on the base. It is possible the glass is cracked or there maybe some packing material on the unit which is causing the dark spots or lines. To clean the scanning glass use a lint-free cloth or Q-tip and brush lightly across the glass. Print quality is poor when I receive a fax, print a report or make a copy, what can I do? Your plain paper fax machine uses a thermal wax ribbon to print with. Like any other printer, paper is very important. For the best possible quality, Sharp recommends using laser quality paper in your fax machine. This paper is produced with a very smooth finish for laser printers and offers thermal wax printers the same quality level. Although copier paper will work, it sometimes tends to offer lighter print quality. You may purchase laser quality paper at any office supply retainer or dealer. Where can I locate Imaging Film? The UX-10CR has been discontinued. UX-15CR has been substituted in its place. You can purchase UX-15CR and UX-3CR (UX-300) film at many office supply retailers or call (800) 642-2122 to order by phone. If you prefer to buy online, visit the accessories page and follow the buy online link. Where can I obtain floppy disks in substitute for the CD-ROM I received with my UX-600M or UX-1400? Call 1-800-BE-SHARP and provide your name, address, phone number, serial number and model number of unit and we will ensure the disks be sent to you within 7-10 business days. You may e-mail us at cacfax@sharpsec.com with all necessary information and we will fill your request. How does the openLCR technology work? The openLCR service is based on a revolutionary new technology, LCR (Low Cost Routing). Instead of locking you into one long-distance company’s calling plan, the engineers at openLCR.com developed the LCR as an open technology, no longer restricting you to the rates of a single long distance provider. How much does the openLCR Service cost? Nothing! Through openLCR.com and our partnerships with major telephone and fax manufacturers, our technology is offered free to you, the user! No subscriptions, fees, no set-up charges, no hidden costs. What can I expect to save with the openLCR Service? Because the openLCR technology always routes your long-distance calls through a low-cost provider, you’re assured of a low rate on every call. Depending on your selected long-distance provider’s rates, your savings can be up to 50% on every long-distance call made through your openLCR-Ready Fax Machine. With the openLCR Service, how do I place a telephone call? OpenLCR.com takes the hassle out of long-distance calling. For calls with the country, just dial: 1, area code, and the long-distance telephone number. No crazy access codes to remember, no 10-10-XXX number to forget. It’s that simple! How often is the rate information updated on my openLCR-Ready Telephone or Fax Machine? Your openLCR-Ready Telephone or Fax Machine automatically updates itself if properly connected to a telephone line and turned on. This is done through a periodic two to five minute telephone call to the openLCR database to transfer the updated rate information. Do I need to change my selected long-distance provider to use the openLCR Service? No, you need not make any changes to your long-distance provider to use the openLCR Service. Simply provide openLCR.com with the specific name and calling plan of your current long-distance provider when activating your openLCR Account. The openLCR technology uses the rate information from your current provider to do a cost comparison of long-distance rates and selects the optimum rate for each of your long-distance calls. However, if you choose not to continue using your long-distance provider, openLCR.com can provide you with a base calling plan that has none of the extra fees associated with many long-distance plans (i.e., monthly minimum charges, monthly fees). With our provided plan, you place a long-distance call simply by dialing: 1, area code, and the long-distance number, within the United States. What if I want to bypass the openLCR Service and only use my regular long-distance company? To bypass the openLCR Service for a long-distance call, simply dial the specified access code/toll-free number or carrier number that your selected long-distance provider requires, such as 10-10-XXX. Your call will be routed as if openLCR Service is not activated. What if I want to temporarily turn off the openLCR Service for every call?** To temporarily turn off the openLCR Service for every call: Press the openLCR button. Enter the designated deactivation number (as described in your User’s Manual.) To turn the openLCR Service back on: Press the openLCR button. Enter the designated activation number (as described in your User’s Manual).

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